Tenant Charges

As of 20th May 2019, no administration fees will be payable for reserving a property or renewing an Assured Shorthold Tenancy with SLC

When securing a property, you will be asked to pay a holding fee of between £200-250 to reserve the property for you and to take it off the rental market. One month before your tenancy begins, you will be asked for a further payment of either £150-£250, once this has been made this will form your deposit. Your deposit will then be registered with the Deposit Protection Service

Card charges

No card charges will be made for debit or credit cards for payments received from tenants within the European Economic Area (EEA).

Additional transaction fees may apply for students outside the EEA

Novation Agreement

If the tenant finds the replacement tenant, the fee will be – £100.00

If we find the replacement tenant to take over your tenancy the fee will be – £150.00

Other charges

Late payment fee, on each occasion a payment is made late or a letter or email is sent by the landlord or SLC, interest will be charged at 3% above the Bank of England base rate of interest from the date the payment was late until it is paid.

Maintenance call out – during office hours – user error:  Tenant responsible for call out will be charged one hours labour – £18.50.

Maintenance call out – out of hours – user error:  Tenant responsible for call out will be charged for an out of hours call out – £45.00

Legal Notices

Complaints

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

• We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
• If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

SLC Properties Central are proud to be members of the The Property Ombudsman Scheme (membership number: L755) who will resolve any complaints made against SLC if the complaint can not be resolved through SLC’s complaints procedure.

Client Money Protection Insurance

SLC Properties Central Ltd is a member of Safeagent’s Client Money Protection Scheme with accreditation number: A3473

Deposit Protection Schemes

SLC Properties Central Ltd are members of ‘The Deposit Protection Scheme’ and ‘MyDeposits.co.uk’.

Anti-Bribery and Corruption Policy

SLC is committed to operating with the highest standards of integrity and promoting a culture in which accountability flourishes. SLC opposes bribery as it erodes free and fair competition, damages good government and harms society at large. SLC operates a zero tolerance policy towards the giving or receiving of bribes because it is morally wrong and it is illegal in the UK.